We want voice AI, but don't know if it will work.
We start with a pilot on one call type. I build it on LiveKit or Pipecat, test it with simulated calls, and put it on a real phone number with a share of your live traffic. Compliance is built in from the first call. You get real numbers on cost and CSAT before you commit to a full rollout.
What's included
A working agent on a real number
Built on LiveKit or Pipecat, deployed in your cloud, and taking calls from real callers.
The code, in your repo
The agent is defined in code and delivered to your repository, so you can audit every change and own it once the work is paid for.
Simulated-call test suite
Test calls built from your real scenarios. The agent has to pass them before it takes a live call, and again after every change.
Every call scored
Each live call is scored automatically, and cost and quality per call show on one dashboard.
Provider failover
If an LLM or speech provider goes down, calls switch to a backup automatically.
Cost model and rollout plan
An OPEX projection against your human-agent costs, with break-even timelines and a phased plan for full production.
How it works
1. Scope
In the first week we pick the call type, set success criteria, and choose LLM, speech and telephony providers that fit your security and cost limits.
2. Build and simulate
I build the agent and run simulated calls on your scenarios until they pass. Consent capture, recording and data residency are set up here.
3. Go live on a share of traffic
The agent takes a small share of real calls first. Calls it can't handle go to your team.
4. Scale up or stop
You see cost per call and CSAT next to your human-agent numbers. If they hold, the share goes up. If you continue, the pilot fee comes off the production build.
Good to know
A pilot runs for up to 12 weeks. Some call types are not ready for automation. If yours is one of them, you hear it in the first week, before the build starts.
Voice AI output is probabilistic, so the agent can still make mistakes. It has to pass the simulated calls before going live, every live call is scored, and calls it can't handle go to a person.
Compliance is part of every pilot. GDPR and HIPAA requirements shape the design from the first call, so legal reviews a finished system.
Find out if voice AI works for your calls.
Book a free consultation. We'll look at your call flows, your telephony and your constraints, and pick the call type to pilot first.