We're scaling and can't hire fast enough.
I join your team with my own developers and QA testers. We build, test and harden the system in your cloud, set up monitoring, and hand it over to your engineers when they're ready. At a debt-collection operation handling 50M+ calls a year, this cut call-handling OPEX by 30-50% compared with human agents while CSAT held.
What's included
Developers and QA on demand
My own developers and QA testers, added when the work needs more hands and removed when it does not.
Monitoring and alerts
Monitoring set up in your cloud, with alerts that flag failures before your customers do.
Every call scored
Cost, latency and quality per call on one dashboard, compared with your human agents.
Simulated-call testing
Every change passes test calls built from your real scenarios before it goes live.
Vendor management
I manage LLM, speech and telephony providers, keep failover in place, and keep you free to switch.
Handover to your team
The code is in your repo, with runbooks. I help hire and train your engineers until they can run it alone.
How it works
1. Join
In the first week I learn your stack, call volumes and targets, and we agree who from my team joins.
2. Build and harden
We build new agents and fix existing ones, with test calls on every change and every live call scored.
3. Run and scale
We fix what monitoring flags and move more call types and traffic over as the numbers hold.
4. Hand over
When your engineers are ready, they take over. Or I keep it running for you on a monthly support plan.
Good to know
The goal is for your engineers to run it without us.
Built for operations running or scaling toward 1M+ calls a year.
The monthly support plan keeps it running in your cloud: monitoring, fixes, and model or provider updates. The infrastructure stays yours, so if the plan ends, nothing stops working.
Developers and QA scale up and down with the work, so you pay only for the hands you need.
Add voice AI engineers to your team.
Book a free consultation. Tell me what you're running and where it's stuck, and we'll agree who joins and what they ship first.