Calloptima / Services / GDPR and HIPAA compliance

Legal or security won't sign off.

I map your data flows and build consent capture, call recording, PII redaction and data residency into the system, so your legal team reviews a finished design. One client had four weeks of GDPR work ahead of them and went live in a week.

What's included

account_tree

Data-flow map

Where every piece of audio, transcript and PII or PHI goes, which vendor processes it, and where it is stored, written up for your legal team.

record_voice_over

Consent capture and call recording

Consent is captured in the call flow and logged, without making the call worse for the customer.

visibility_off

PII and PHI redaction

Sensitive data is removed before it reaches the LLM, transcripts or logs.

public

Data residency and self-hosting

The agent runs in your cloud or region, so audio and transcripts stay where the law says they must.

history

Audit trail

Every call can be reconstructed: what the agent heard, what it said, and why.

verified_user

Vendors ready for your security review

I pick LLM, speech and telephony providers that sign the DPAs and BAAs you need, and prepare the documentation your security reviewer or auditor will ask for.

How it works

map

1. Map

We map your current or planned call flows, the data they touch, and what your legal and security teams require.

build

2. Build the controls

I build consent capture, recording, redaction and residency into the system, on your existing stack or a new one.

description

3. Hand legal a finished design

Legal and security get the data-flow map, the vendor list and the audit trail, and review a system built to their requirements.

rocket_launch

4. Go live

The agent goes live with the controls in place, and every call stays auditable.

Good to know

I cover the technical side of compliance. Your legal team, or the auditor they hire, still signs off. They review a finished system.

GDPR and HIPAA run on the same architecture, each with its own controls.

I've built platforms handling hundreds of thousands of HIPAA-regulated calls a month.

Get your voice AI past legal.

Book a free consultation. Tell me what legal or security is asking for, and we'll map what has to be built.